Returns & Exchanges
At Personalized Star Gifts, we strive for perfection in every celestial keepsake, but if your order isn't quite right, we are here to help. Due to the custom nature of our star maps and certificates, we offer a 30-day satisfaction guarantee on all non-personalized components and replacements for any manufacturing defects.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and a brief explanation of the issue.
Review and Approval
Our quality assurance team will review your request and, for damaged items, may ask for a quick photo to expedite the replacement process.
Package Your Item
If a return is required, securely pack the item in its original tube or box to ensure it stays protected during transit.
Receive Your Refund or Replacement
Once received, we will process your refund to the original payment method or ship your corrected personalized star gift within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing