Frequently Asked Questions
Everything you need to know about naming your own star.
How do I choose a name for my star?
You can choose any name you like, whether it is for a loved one, a special date, or a personal memo. Simply enter the desired name in the personalization field before adding the gift to your cart.
Is my star name officially recognized by astronomers?
While our registrations are recorded in a private database and provide a symbolic and sentimental gesture, scientific astronomical bodies like the IAU use their own numeric cataloging systems.
How long does shipping take for the physical certificates?
Standard shipping typically takes 3-7 business days within the domestic region. Expedited shipping options are available at checkout if you need your star gift for a specific deadline.
Can I preview my star map before it is printed?
Yes, our interactive editor allows you to see a real-time preview of your star's coordinates and your custom message to ensure everything looks perfect before we finalize the print.
What happens if my frame arrives damaged?
We take great care in packaging, but if your gift arrives damaged, please contact our support team within 48 hours with a photo of the item, and we will send a replacement free of charge.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.